Do you like self-checkout?

[LotusBud]

In 1986, a company named CheckRobot

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. They claimed to reduce long lines, human interaction, make checkout lanes faster and reduce labor costs. These self-checkouts reduced cashier costs by 60%, and grocery stores saved a lot of money.

But in 1987, Donald F. Dufek, then the group vice president for The Kroger Co.,

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: “In reality, it takes the consumer longer to do her own checkout, but the individual perceives it is faster, because she’s doing it herself.”

A 2021 poll showed that

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of customers have experienced failures when using a self-checkout; however, another poll revealed 85% of customers “strongly believe that they are typically faster” — but they’re not.

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[jack]

I've never used it. Would rather interact with the cashier anyway.

 

[LotusBud]

I've never used it. Would rather interact with the cashier anyway.

I don't use them, either. I don't want people to lose their jobs. They are trying to push them here. A lot of young people use them, but most people here will stand for a long time in the cashier's line rather than use the machines.

 

[The Prowler]

I don't want people to lose their jobs.

That is archaic thinking.

There are many situations where technology can be utilized to replace human workers that will result in greater efficiencies and will be overall beneficial.

Is this one of those situations? That is debatable.

But the opinion that "It is bad for people to lose their jobs." is (and probably always has been) flawed. It is thought and said without an understanding of The Big Picture.

 

[Admin.]

When I lived in the city and only had if there were long lines or I only had a couple items I’d use them,?but I would feel a tinge of guilt later

 

[Reggie_Essent]

I don't like self checkouts either. I'll use them occasionally, but prefer not to.